# Fluency

> Enterprise Work Intelligence Platform. The baseline that stays true.

Fluency builds a living map of how your enterprise actually works, so you can deploy AI that actually fits. Fluency observes work at the point of execution, continuous and unbiased, without integrations or screen recording. The result is a current picture of how decisions move, where time is spent, and what changed after a deployment.

## What Fluency Does

Fluency answers three questions every enterprise asks about AI:

- **Where should we deploy AI?** Fluency surfaces repetitive work across teams and systems, then ranks it by projected hours saved and confidence.
- **How do we optimize during rollout?** Fluency tracks adoption in real time and surfaces where automation is and isn't taking hold.
- **How do we prove ROI?** Fluency measures actual hours, errors, and cycle-time changes against a continuously-updated baseline, not adoption dashboards.

## Platform Features

- Work Explorer (https://usefluency.com/features/explorer). See how work actually happens across your enterprise. Every workflow, every system, every handoff, mapped automatically.
- Opportunities (https://usefluency.com/features/improvements). Surface the highest-impact processes for AI deployment, ranked by projected hours saved and confidence.
- Initiatives (https://usefluency.com/features/initiatives). Deploy committed opportunities as autonomous agents that build and run automations end to end.
- Assistant (https://usefluency.com/features/assistant). Ask anything about your enterprise's work. Fluency answers with grounded context from the live world model.

## Use Cases by Industry

- Financial Services (https://usefluency.com/use-case/financial-services). Compliance, risk, and back-office automation.
- Retail (https://usefluency.com/use-case/retail). Supply chain and customer experience optimization.
- Healthcare (https://usefluency.com/use-case/healthcare). Clinical workflows and administrative efficiency.
- Manufacturing (https://usefluency.com/use-case/manufacturing). Production processes and quality control.

## Solutions by Leader

- For COOs and Transformation Leaders: https://usefluency.com/solutions/coo-transformation-leader
- For CFOs and Finance Leaders: https://usefluency.com/solutions/cfo-finance
- For CIOs and IT Leaders: https://usefluency.com/solutions/cio-it

## Key Facts

- Founded: 2023
- Headquarters: San Francisco, CA, USA
- Australia office: Collingwood, VIC
- Funding: $6M seed led by Accel. Additional investors: DST Global Partners, Carya, Mixture of Experts, Archangel Ventures, NextGen Ventures.
- Deployment time: about five minutes. No system integrations required.
- Privacy-first by design. Fluency observes work output, not personal activity. It is not employee monitoring.

## Customers

Fortune 500 enterprises and global firms including Aon, PVH Corp, HMH, MISUMI, Johns Lyng Group, BoardRoom Australia, KordaMentha, and Specsavers.

Verified outcomes:

- MISUMI: 50% faster process mapping. (https://usefluency.com/customers/misumi)
- BoardRoom Australia: clear visibility, increased productivity, measurable improvements after Fluency rollout.
- Johns Lyng Group: Fluency is foundational to where AI creates value.

## Pages

- Homepage: https://usefluency.com
- Platform Overview: https://usefluency.com/features/overview
- Pricing: https://usefluency.com/pricing
- About: https://usefluency.com/about
- Customers (case studies): https://usefluency.com/customers
- Blog: https://usefluency.com/blog
- Changelog: https://usefluency.com/changelog
- Contact: https://usefluency.com/contact-us
- Security: https://usefluency.com/security
- FAQ: https://usefluency.com/faq

## Frequently Asked Questions

Q: What is Fluency?
A: Fluency is an enterprise work intelligence platform that builds a living map of how work actually happens across your organization. It observes work at the point of execution, then uses that picture to identify where AI can deploy, optimize rollouts in real time, and prove ROI against a continuously-updated baseline.

Q: How does Fluency capture work without integrations?
A: Fluency observes work at the point it happens. It does not require API integrations into every system, screen recording, or process mining of historical logs. Deployment takes about five minutes.

Q: Is Fluency a process mining tool?
A: No. Process mining reconstructs how work happened from system logs after the fact, which produces a delayed and partial picture. Fluency observes work as it happens, continuously and unbiased, so the baseline stays current.

Q: How is Fluency different from Celonis?
A: Celonis is process mining. It shows what system logs recorded. Fluency observes work at the point of execution, so it captures decisions, handoffs, and context that never reach a system log.

Q: How is Fluency different from task mining tools like Mimica?
A: Task mining records work for a fixed window and then stops. The baseline goes stale. Fluency runs continuously, so the picture stays current as work changes.

Q: How does Fluency measure AI ROI?
A: Fluency measures actual hours saved, error rates, and cycle-time changes against the live baseline before and after a deployment. The output is hard-dollar impact, not adoption dashboards.

Q: What does Fluency cost?
A: Pricing details are at https://usefluency.com/pricing.

Q: Is Fluency secure and privacy-first?
A: Yes. Fluency observes work output, not personal activity. It is designed for enterprise governance and is not employee monitoring. Security details are at https://usefluency.com/security.

Q: Who uses Fluency?
A: Fortune 500 enterprises and global firms including Aon, PVH Corp, HMH, MISUMI, Johns Lyng Group, and BoardRoom Australia. Primary buyers are COOs, CIOs, CFOs, and Chiefs of AI or Transformation.

Q: Where is Fluency based?
A: Fluency is headquartered in San Francisco, with an office in Collingwood, Victoria, Australia.

Q: What integrations does Fluency need?
A: None. Fluency observes work at the point of execution without requiring system-by-system API integrations. Deployment is roughly five minutes.

## Company

- Founded: 2023
- Headquarters: San Francisco, CA, USA
- Australia office: Collingwood, VIC, Australia
- Website: https://usefluency.com
- LinkedIn: https://www.linkedin.com/company/getfluency
- X / Twitter: https://twitter.com/usefluency
- YouTube: https://www.youtube.com/@usefluency