CPS230 Document Automation & Control Software for Regulated Entities
From 1 July 2025, the CPS230 regulation will reshape how APRA-regulated entities manage operational risk, business continuity, and service provider oversight. Fluency offers AI-powered CPS230 document automation to help organisations meet the standard's documentation and control requirements - without relying on static templates or manual processes.
Our platform generates structured, traceable, and audit-ready documentation in real time, helping financial institutions manage risk and meet APRA's expectations with speed and accuracy.
Meet CPS230 Requirements with Automation
The CPS230 requirements demand clear, consistent, and controlled documentation across critical operations, incident response, business continuity planning, and third-party relationships.
Fluency automates the creation of this documentation - capturing actions as they happen and generating structured outputs including:
- Step-by-step SOPs with visuals
- Time-stamped metadata and user logs
- Business context for each documented process
- Version-controlled records with change history
- Approval workflows and role-based access
This ensures your CPS230 documentation creation process keeps pace with operational changes and remains ready for internal reviews or APRA audits.
Built for APRA-Regulated Institutions
Fluency supports CPS 230 compliance across all APRA-regulated industries:
- Banks and authorised deposit-taking institutions (ADIs)
- Life, general, and health insurers
- Superannuation (RSE) licensees
- Foreign entity branches operating in Australia
Our CPS230 SOPs automation functionality allows operational, risk, and compliance teams to standardise documentation, reduce administrative overhead, and retain full control over approvals and updates.
Support for Key CPS230 Areas
CPS230 introduces a new operational risk management standard that focuses on three main pillars. Fluency supports documentation across each:
Operational Risk Frameworks
Capture internal control procedures, escalation workflows, and monitoring processes as structured SOPs - generated automatically during real work.
Business Continuity Planning
Document recovery procedures, alternate service arrangements, and disruption response playbooks using our CPS230 document generator.
Third-Party Risk Management
Generate SOPs for onboarding, due diligence, monitoring, and exit plans for material service providers. Track changes over time and link documents to service-level agreements and contracts.
For a full breakdown of the regulation's scope and expectations, refer to APRA's official CPS 230 guidance.
Benefits of CPS230 Document Automation with Fluency
Replace templates with live, generated SOPs
No more writing or updating static Word documents.
Track changes and approvals
Built-in versioning and sign-off workflows aligned with governance structures.
Improve audit readiness
All documentation includes timestamps, user history, and structured formatting.
Support cross-department collaboration
Centralised document access and feedback tools help teams align on critical process detail.
Reduce documentation time by up to 80%
Capture work as it happens - documentation is created automatically.
Fluency for CPS230 Implementation
Fluency helps regulated entities accelerate their CPS230 implementation timeline. You can:
- Generate real-time SOPs for operational risk controls
- Maintain business continuity records in a central, controlled environment
- Create evidence-ready documentation for service provider oversight
- Assign documentation tasks to SMEs and reviewers with tracked outcomes
- Ensure consistency across regions, departments, and reporting lines
A Practical Solution for CPS230 SOPs
As APRA's expectations become clearer, your organisation needs to move fast. Fluency delivers a unified, automated solution for managing the documentation burden associated with CPS230 compliance - from risk frameworks to recovery plans.