Process Mapping

Connect the dots across operations

One source of truth for how work really flows.

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Trusted by leading operations teams

Process Mapping made simple.

Zoom out to see how SOPs fit together. Fluency’s interactive Process Maps link SOPs, decisions, and systems.

Drag-and-drop maps

Build visual workflows that mirror real operations.

Live SOP links

Connect nodes to up-to-date SOPs for full process context.

Swimlanes and colours

Group steps by role, team, or system for clarity.

View linked SOPs

View process documents without leaving the map.

AI Process Documentation

Cut Documentation Time by 95%

Turn 4–6 hours of writing into a 5-minute recording. Fluency auto-records every step and creates a production-ready SOP in minutes.

50x faster documentation. Built for scale.

Explore AI Documentation

See what our customers say

See what ourcustomers say

“Fluency has greatly supported the SOP management in Payment Operations, making documentation easier, more collaborative, and more compliant. By removing bottlenecks, Fluency allows teams to focus on delivering secure and efficient payment services.”

Azra Amir

Head of Process Excellence APAC at Aon

Azra Amir

Head of Process Excellence APAC at Aon

“With Fluency, we've turned a major operational pain point into a streamlined, efficient system that keeps our team aligned and productive.”

Anthony Tregunna

Head of Operations at BoardRoom Australia

“I have 125 processes that I need to convert into SOPs, and consultants were quoting me $300,000. I can do this in two months with Fluency. This is a huge save to my budget and my time.”

Jeff Champion

Vice President Accounting - Americas at PVH

“Fluency has revolutionised how we create and maintain training guides. Its step-by-step capture functionality ensures thorough and accurate documentation, enabling our team to learn independently.”

Jacqueline Ong

Customer Service at MISUMI

“Fluency has streamlined our documentation across divisions, making processes consistent and easy to follow. It's now a key part for our training and onboarding process.”

Samuel Sheridan

Corporate M&A Analyst at Prime Financial Group

“Fluency has been a revolutionary experience. Certainly one of the best investments my company has made if you ask me. I don't think I could ever go back to Word again!”