One source of truth for how work really flows.

Trusted by leading operations teams
Zoom out to see how SOPs fit together. Fluency’s interactive Process Maps link SOPs, decisions, and systems.
Build visual workflows that mirror real operations.

Connect nodes to up-to-date SOPs for full process context.

Group steps by role, team, or system for clarity.

View process documents without leaving the map.

Turn 4–6 hours of writing into a 5-minute recording. Fluency auto-records every step and creates a production-ready SOP in minutes.
50x faster documentation. Built for scale.
Explore AI Documentation
Fluency has greatly supported the SOP management in Payment Operations, making documentation easier, more collaborative, and more compliant. By removing bottlenecks, Fluency allows teams to focus on delivering secure and efficient payment services.
Protect your process knowledge with infrastructure that meets enterprise compliance standards. Every recording, every SOP—secure by default.