Cut documentation time by 95%
Your operations team wastes entire days taking screenshots and writing Word documents for procedures that are outdated before they're even finished.
Without standardized training materials, onboarding is chaotic—relying on shadowing busy employees and hoping they remember to cover everything.
When experienced team members leave, years of institutional knowledge disappears, leaving gaps that cost months to rebuild.
Compliance teams spend weeks hunting for current procedures, never confident that documented processes match what teams actually do.
Proven solutions that solve real operational challenges at scale.
Transform 4-6 hours of manual writing into a 5-minute recording. Capture every step across all your applications, not just browsers.
Create a single source of truth that eliminates knowledge silos, cuts onboarding time by 80%, and protects you when key people leave.
AI generates step-by-step guides with full business context, not just "click here" instructions that leave your team guessing.
Automatic PII redaction, version control, and SOC 2 compliance mean you're always prepared, never scrambling.
Protect your process knowledge with infrastructure that meets enterprise compliance standards. Every recording, every SOP—secure by default.
Trusted by leading operations teams
Fluency has greatly supported the SOP management in Payment Operations, making documentation easier, more collaborative, and more compliant. By removing bottlenecks, Fluency allows teams to focus on delivering secure and efficient payment services.
Your operational data deserves bank-level security. Fluency delivers multiple layers of security to safeguard your processes, procedures and sensitive information.
SOC 2 Type I & II AttestedFluency Identify is an AI-powered process documentation platform that creates complete, production-ready process documentation in minutes. Simply record your screen while performing a task, and our AI generates comprehensive documentation with step-by-step instructions, context, and business reasoning.
How Aon streamlined their APAC Payment Operations documentation, enabling seamless knowledge capture and significant cost savings compared to other vendors.
How MISUMI cut documentation time by 50% and increased process documentation likelihood by 1.5× with Fluency's automated SOP generation.
