Process Documentation Tool

Instantly generate process documentation.

Cut documentation time by 95%

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Trusted by leading operations teams

The real cost of manual process documentation

Manual documentation steals 4-6 hours per process

Your operations team wastes entire days taking screenshots and writing Word documents for procedures that are outdated before they're even finished.

New hires take weeks to become productive

Without standardized training materials, onboarding is chaotic—relying on shadowing busy employees and hoping they remember to cover everything.

Critical knowledge walks out the door

When experienced team members leave, years of institutional knowledge disappears, leaving gaps that cost months to rebuild.

Audit preparation is a scrambling nightmare

Compliance teams spend weeks hunting for current procedures, never confident that documented processes match what teams actually do.

Why Teams Choose Fluency

Proven solutions that solve real operational challenges at scale.

Fluency
Slack
Teams
Zoom
Salesforce
SAP
Bloomberg
Notion
Excel
Word
SharePoint
OneDrive
Monday

Stop writing documentation, start recording

Transform 4-6 hours of manual writing into a 5-minute recording. Capture every step across all your applications, not just browsers.

Knowledge vault organization

Turn chaos into your competitive advantage

Create a single source of truth that eliminates knowledge silos, cuts onboarding time by 80%, and protects you when key people leave.

AI-generated step-by-step documentation

Get docs that actually makes sense

AI generates step-by-step guides with full business context, not just "click here" instructions that leave your team guessing.

Automatic PII redaction and compliance features

Stay audit-ready without the panic

Automatic PII redaction, version control, and SOC 2 compliance mean you're always prepared, never scrambling.

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Ready to transform your process documentation?

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See what our customers say

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BoardRoom Australia Logo
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MISUMI Logo
Prime Financial Group Logo
Bennelong Funds Management Logo

Fluency has greatly supported the SOP management in Payment Operations, making documentation easier, more collaborative, and more compliant. By removing bottlenecks, Fluency allows teams to focus on delivering secure and efficient payment services.

Azra Amir

Azra Amir

Head of Process Excellence APAC at Aon

Data Privacy & Security

Enterprise-grade protection.

Your operational data deserves bank-level security. Fluency delivers multiple layers of security to safeguard your processes, procedures and sensitive information.

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  • SOC 2SOC 2 Type I & II Attested
  • End-to-End Encryption
  • PII Redaction
  • Role-Based Access
  • Data Residency Control
  • External Penetration Testing
SOC 2 AttestedAICPA Certified

Frequently Asked Questions

Fluency Identify is an AI-powered process documentation platform that creates complete, production-ready process documentation in minutes. Simply record your screen while performing a task, and our AI generates comprehensive documentation with step-by-step instructions, context, and business reasoning.

Security & trust

Protect your process knowledge with infrastructure that meets enterprise compliance standards. Every recording, every SOP—secure by default.

Compliance
SOC2 Type I & II Attested. Certified by independent auditors with enterprise-grade controls.
Investors
We've raised A$1.8M from trusted backers including Swinburne Ventures Limited, Archangel Ventures, 1MX and Orvel.
Industry
Fluency is rated 5 stars on G2.

The Impact of Fluency on SOP Documentation in Payment Ops

How Aon streamlined their APAC Payment Operations documentation, enabling seamless knowledge capture and significant cost savings compared to other vendors.

MISUMI Automated SOPs with Fluency

How MISUMI cut documentation time by 50% and increased process documentation likelihood by 1.5× with Fluency's automated SOP generation.

Stop wasting time on manual documentation

See how Fluency can transform your operations team's productivity with a personalised demo.