Fluency - The Process Platform

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Where Fluency Works

See how operations and process teams use Fluency to reduce risk, accelerate training, and eliminate documentation backlogs across key workflows.

Customer Support, Documented

Create instant SOPs for customer service tasks—minimising errors and boosting consistency across support teams.

Customer Support, Documented

Create instant SOPs for customer service tasks—minimising errors and boosting consistency across support teams.

Capture Process Knowledge, Automatically

Preserve critical process knowledge before it walks out the door—no more knowledge silos or tribal expertise.

Capture Process Knowledge, Automatically

Preserve critical process knowledge before it walks out the door—no more knowledge silos or tribal expertise.

Stay Compliant Through Change

Adapt to evolving regulations with AI-powered documentation that updates with your workflows—no rework required.

Stay Compliant Through Change

Adapt to evolving regulations with AI-powered documentation that updates with your workflows—no rework required.

System Migrations Without Process Loss

Document legacy systems before switching platforms—preserving critical knowledge during transformation.

System Migrations Without Process Loss

Document legacy systems before switching platforms—preserving critical knowledge during transformation.

Turn Videos into SOPs

Convert screen recordings into structured SOPs in minutes—no need to manually write out each step.

Turn Videos into SOPs

Convert screen recordings into structured SOPs in minutes—no need to manually write out each step.

Create SOPs While You Work

Capture workflows in real time—no writing, formatting, or screenshots required.

Create SOPs While You Work

Capture workflows in real time—no writing, formatting, or screenshots required.

Train Teams with Repeatable Processes

Turn real workflows into SOPs that drive consistent onboarding and upskilling.

Train Teams with Repeatable Processes

Turn real workflows into SOPs that drive consistent onboarding and upskilling.

Document Software Rollouts Automatically

Record tool usage during implementation—no slide decks, no follow-ups.

Document Software Rollouts Automatically

Record tool usage during implementation—no slide decks, no follow-ups.

Onboard Employees Without Redundancy

Build role-specific onboarding SOPs from real usage—cut handovers and shadowing.

Onboard Employees Without Redundancy

Build role-specific onboarding SOPs from real usage—cut handovers and shadowing.

Maintain Compliance Without Manual Work

Create audit-ready SOPs as work happens—always up-to-date, always reviewable.

Maintain Compliance Without Manual Work

Create audit-ready SOPs as work happens—always up-to-date, always reviewable.

Trusted by Leading Operations Teams

See why teams love Fluency

"With Fluency, we've turned a major operational pain point into a streamlined, efficient system that keeps our team aligned and productive."

Anthony Tregunna

Head of Operations

BoardRoom Australia

"Fluency has saved our team many hours of writing and updating documents. It has been a value-add having the ability to edit the procedures and redact sensitive information while keeping documents relevant and live."

Marco Fantozzi

Portfolio Analyst

Ophir Asset Management

"Fluency has revolutionised how we create and maintain training guides. Its step-by-step capture functionality ensures thorough and accurate documentation, enabling our team to learn independently."

Jacqueline Ong

Customer Service

MISUMI

"Fluency has streamlined our documentation across divisions, making processes consistent and easy to follow. It’s now a key part for our training and onboarding process."

Samuel Sheridan

Corporate M&A Analyst

Prime Financial Group

"Fluency has been a revolutionary experience. Certainly one of the best investments my company has made if you ask me. I don’t think I could ever go back to Word again!"

Anna Ye

Senior Corporate Accountant

Bennelong Funds Management

"If you’re a Chief of Staff, COO, or anyone focused on scaling operations, Fluency is a game-changer. If helps teams save time, streamline and document/refine processes, and operate with far more clarity and consistency."