How Fluency Works
Discover AI Use Cases
Surface opportunities for AI and improvement
Optimize Processes
Standardize and deploy best practice org-wide
Prove ROI on AI Initiatives
Demonstrate and scale what works
InsuranceAon's Payment Operations team overhauled SOP documentation using Fluency, replacing fragmented, manual processes with centralized, collaborative, and instantly accessible workflows. The result: faster updates, improved compliance, and operational resilience across invoicing, settlements, and billing.
SOP Accessibility
100%
Documentation Time Reduced
50%+
Payment Functions Documented
6+
Fashion & ApparelPVH's operations team documented 125 processes in 2 months using Fluency, for less than 0.1% of the consultant quote and enabling seamless knowledge transfer to their India shared service center.
Cost Savings
$300K
Time Saved
500+ hrs
Processes Documented
125
ManufacturingHow MISUMI cut documentation time by 50% and increased process documentation likelihood by 1.5× with Fluency's automated SOP generation.
Documentation Time Reduction
50%
Process Documentation Likelihood
1.5×
Training Consistency
Global
“By removing bottlenecks, Fluency allows teams to focus on delivering secure and efficient payment services.”
Azra Amir, Head of Process Excellence APAC
“Post implementation of Fluency, the impact was instantaneous. Clear visibility, increased productivity, and measurable improvements.”
Mark Saliba, Chief Operating Officer
“Consultants were quoting me $300,000. I can do this in two months with Fluency. This is a huge save to my budget and my time.”
Jeff Champion, Vice President Accounting - Americas
