InsuranceAon's Payment Operations team overhauled SOP documentation using Fluency, replacing fragmented, manual processes with centralized, collaborative, and instantly accessible workflows. The result: faster updates, improved compliance, and operational resilience across invoicing, settlements, and billing.
SOP Accessibility
100%
Documentation Time Reduced
50%+
Payment Functions Documented
6+
Fashion & ApparelPVH's operations team documented 125 processes in 2 months using Fluency, for less than 0.1% of the consultant quote and enabling seamless knowledge transfer to their India shared service center.
Cost Savings
$300K
Time Saved
500+ hrs
Processes Documented
125
ManufacturingHow MISUMI cut documentation time by 50% and increased process documentation likelihood by 1.5× with Fluency's automated SOP generation.
Documentation Time Reduction
50%
Process Documentation Likelihood
1.5×
Training Consistency
Global
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Fluency has greatly supported the SOP management in Payment Operations, making documentation easier, more collaborative, and more compliant. By removing bottlenecks, Fluency allows teams to focus on delivering secure and efficient payment services.
