InsuranceAon's Payment Operations team overhauled SOP documentation using Fluency, replacing fragmented, manual processes with centralized, collaborative, and instantly accessible workflows. The result: faster updates, improved compliance, and operational resilience across invoicing, settlements, and billing.
SOP Accessibility
100%
Documentation Time Reduced
50%+
Payment Functions Documented
6+
Fashion & ApparelPVH's operations team documented 125 processes in 2 months using Fluency, for less than 0.1% of the consultant quote and enabling seamless knowledge transfer to their India shared service center.
Cost Savings
$300K
Time Saved
500+ hrs
Processes Documented
125
ManufacturingHow MISUMI cut documentation time by 50% and increased process documentation likelihood by 1.5× with Fluency's automated SOP generation.
Documentation Time Reduction
50%
Process Documentation Likelihood
1.5×
Training Consistency
Global
