Trust & Security

We strive to meet the highest level of security certification across borders and industries. Our compliance and certification are managed by Vanta and our audit partners.

AICPA SOC Certification

SOC 2 Type I & II

Independently audited controls. Certified compliance with industry-leading standards.

End-to-End Encryption

All data is encrypted in transit and at rest using modern cryptographic protocols.

PII Redaction

Automatically detects and redacts personal data, passwords, and other sensitive fields.

Role-based Access Controls

Access is restricted by user role to enforce least-privilege principles across your organisation.

Australian Data Sovereignty

Your data stays in Australia—stored, processed, and protected under local laws.

Third-party Penetration Testing

External security experts regularly test our platform to ensure enterprise-grade protection.

Frequently Asked Questions

See what our customers say

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Fluency has greatly supported the SOP management in Payment Operations, making documentation easier, more collaborative, and more compliant. By removing bottlenecks, Fluency allows teams to focus on delivering secure and efficient payment services.

Azra Amir

Azra Amir

Head of Process Excellence APAC at Aon

Stop wasting time on manual documentation

Start free today and create up to 5 SOPs, no credit card required.