Build the
frontier enterprise.
Fluency sees how work is done across your teams, shows where AI and automation will pay off, and tracks the results.
“Fluency is foundational in how we understand where to focus, where we get the best impact, and where AI will actually create value.”
Nick Carnell
Chief Executive Officer, Johns Lyng Group
“Post implementation of Fluency, the impact was instantaneous. Clear visibility, increased productivity, and measurable improvements.”
Mark Saliba
Chief Operating Officer, BoardRoom Australia
Four questions leaders need answered before AI pays off.
Without a view of the work, AI spend is a guess.
How do I know what work is happening in my organization?
How do I know where to prioritize transformation?
How do I implement AI in my organization?
How do I know if the change I made is actually working?
Make all work legible.
Every change goes through the same four steps.The next one starts from what the last one measured.
See work as it actually happens
Every step, handoff and rework loop across your apps.
Know what to change
Opportunities ranked by hours and dollars.
Implement the change
Agents run the steps you approve. People keep the decisions.
Measure whether it worked
Every result comes with its receipt: worked, didn’t, or not yet.
A living model of how your enterprise works.
Fluency builds a model of your work: every process, step and handoff in the work you include, connected to the outcomes it serves and kept current as the work changes.
Everywhere work happens.
Fluency captures each step of work as it is done, whoever or whatever does it, and keeps it all in one record.
People at their computers.
Excel, Outlook, SAP and the rest of your apps, step by step.
one step in an app
Agents and automation.
AI agents, scripts and scheduled jobs working in the same systems.
one run of a job or agent
The physical world.
Warehouses, factory floors and field teams.
one scan on the floor
Ask anything about how work is done.
Answers come from observed work across your people, agents and systems, with the runs behind each one.
Example answers from a fictional company.
Built for enterprises where the work is the business.
See how work really gets done across thousands of people.
Financial Services
Map lending, servicing and operations work, variant by variant.
Insurance
Find the handoffs and rework in claims and underwriting, ranked by hours saved.
Legal & Professional Services
See fee-earner and support work without timesheets.
BPO & Customer Operations
Capture every variant of agent work across sites and clients.
Healthcare & Life Sciences
Observe operational work, not patients.
Private Equity
See how work runs in every portfolio company from day one, and where AI moves margin first.
Secure and private by design.
Fluency is independently audited and built with the controls enterprise teams expect: single sign-on and SCIM, the option of your own encryption key, personal data redacted before any AI model sees it, and observation hours you set.
More about security