Automated Document Processing for Financial Services Operations

Manual documentation in financial services isn't just inefficient - it's a risk. Whether it's onboarding workflows, compliance procedures, or investment operations, most financial organisations still rely on outdated tools to capture and manage process documentation. The result? Inconsistency across teams, reduced transparency, and elevated compliance costs.

Fluency was purpose-built to solve this. We provide automated document processing for financial services, enabling operations teams to capture and structure complex workflows in real time - without relying on Word docs, screenshots, or screen recorders.

Why Documentation is a Growing Risk for Financial Firms

In finance, the stakes are high. Errors in documentation can lead to:

• Failed audits
• Delayed client onboarding
• Miscommunication between onshore and offshore teams
• Gaps in regulatory compliance

As financial institutions scale, so do their processes. With teams spread across jurisdictions and regulatory expectations increasing, firms can no longer afford manual SOP creation or knowledge trapped in silos.

Fluency addresses this head-on with a system designed for financial operations leaders, risk and compliance officers, and business analysts - those responsible for ensuring that the right processes are followed, documented, and auditable.

Smarter SOPs for the Financial Industry. Built Automatically.

Our platform captures workflows as they happen - whether on-screen or in physical environments - and turns them into structured SOPs in minutes. Each document includes:

• Step-by-step instructions
• Annotated visuals
• Business logic that explains the "why" behind each action

This isn't screen recording. This is structured, version-controlled documentation that scales across teams and systems. It's automated document processing for financial services teams who need clarity, speed, and accountability.

Purpose-Built for Finance & Asset Management

Fluency supports mid-sized financial firms - particularly asset managers, FinTechs, and advisory firms - looking to:

• Standardise operations across offices and regions
• Improve audit readiness with traceable, consistent documentation
• Speed up employee onboarding without relying on shadowing
• Reduce operational risk by eliminating knowledge gaps

Your teams can request documentation from subject matter experts, collaborate on revisions, and store every version in a searchable knowledge vault - all with built-in access controls and Australian data residency.

Real Use Cases in Financial Services

Some of the most common ways financial firms use Fluency include:

• Client onboarding procedures: Capture step-by-step processes for setting up new clients across CRM, compliance, and back-office systems.
• Regulatory reporting: Document workflows for creating financial reports, verifying data, and ensuring approvals are traceable and standardised.
• Trade settlement processes: Ensure consistency in the way trades are booked, reviewed, and cleared - minimising operational errors.
• Cybersecurity and IT controls: Automatically document routine security checks, patching workflows, or incident response procedures for audit compliance.

All of this happens without the need for integrations, special setup, or system disruption.

Security & Compliance at the Core

Financial services operate in a tightly regulated environment. Fluency meets these expectations with enterprise-grade security, including:

• SOC 2 Type I & II certification
• End-to-end encryption
• Automatic redaction of personally identifiable information (PII)
• Role-based access controls
• Australian data sovereignty
• Regular third-party penetration testing

Why Fluency?

Fluency is more than a tool - it's infrastructure for process clarity. With our platform, financial organisations reduce documentation time by up to 95%, improve compliance readiness, and protect institutional knowledge - without burdening operational teams.

We built Fluency to meet the needs of teams like yours - where the cost of inaccuracy is high and the need for structured documentation is critical.