Team-Driven SOP Creation

Make process knowledge a team asset.

Turn individual expertise into team-wide clarity.

Trusted by leading operations teams

From know-how to know-now

Fluency turns individual expertise into team-wide clarity. Assign, review, and share SOPs—all in one secure, collaborative workspace.

Flexible sharing

Share via public or private link, embed, or export.

Record requests

Delegate SOP creation to the people who know the process best.

Review requests

Ask for feedback or updates on existing documentation.

Live embeds

Keep SOPs up to date wherever they’re viewed—no versioning confusion.

Vaults & Access Control

Organise SOPs by team or function with built-in access control.

Secure Vaults

Organise SOPs by team or function with built-in access control.

Role-based access

Limit view, edit, or manage rights by user or team.

Compliance alignment

Ensure only authorised users see sensitive processes.

Folders

Add structure within Vaults—no extra permissions setup needed.

AI Process Documentation

Cut Documentation Time by 95%

Turn 4–6 hours of writing into a 5-minute recording. Fluency auto-records every step and creates a production-ready SOP in minutes.

50x faster documentation. Built for scale.

Explore AI Documentation

See what our customers say

See what ourcustomers say

“Fluency has greatly supported the SOP management in Payment Operations, making documentation easier, more collaborative, and more compliant. By removing bottlenecks, Fluency allows teams to focus on delivering secure and efficient payment services.”

Azra Amir

Head of Process Excellence APAC at Aon

Azra Amir

Head of Process Excellence APAC at Aon

“With Fluency, we've turned a major operational pain point into a streamlined, efficient system that keeps our team aligned and productive.”

Anthony Tregunna

Head of Operations at BoardRoom Australia

“I have 125 processes that I need to convert into SOPs, and consultants were quoting me $300,000. I can do this in two months with Fluency. This is a huge save to my budget and my time.”

Jeff Champion

Vice President Accounting - Americas at PVH

“Fluency has revolutionised how we create and maintain training guides. Its step-by-step capture functionality ensures thorough and accurate documentation, enabling our team to learn independently.”

Jacqueline Ong

Customer Service at MISUMI

“Fluency has streamlined our documentation across divisions, making processes consistent and easy to follow. It's now a key part for our training and onboarding process.”

Samuel Sheridan

Corporate M&A Analyst at Prime Financial Group

“Fluency has been a revolutionary experience. Certainly one of the best investments my company has made if you ask me. I don't think I could ever go back to Word again!”