Assist Customers Without Repeating Yourself
Cut documentation time by 95%
Assist Customers Without Repeating Yourself
Cut documentation time by 95%
Assist Customers Without Repeating Yourself
Cut documentation time by 95%
Assist customers
Turn your best support workflows into reliable, reusable documentation with Fluency.
Customer support teams spend too much time answering the same questions, explaining the same steps, and escalating the same issues. Without accurate, accessible documentation, response times slow down and customer experience suffers.
Fluency helps you solve that by automating your documentation at the source—so your support team spends less time repeating themselves and more time solving problems.
Assist customers
Turn your best support workflows into reliable, reusable documentation with Fluency.
Customer support teams spend too much time answering the same questions, explaining the same steps, and escalating the same issues. Without accurate, accessible documentation, response times slow down and customer experience suffers.
Fluency helps you solve that by automating your documentation at the source—so your support team spends less time repeating themselves and more time solving problems.
Assist customers
Turn your best support workflows into reliable, reusable documentation with Fluency.
Customer support teams spend too much time answering the same questions, explaining the same steps, and escalating the same issues. Without accurate, accessible documentation, response times slow down and customer experience suffers.
Fluency helps you solve that by automating your documentation at the source—so your support team spends less time repeating themselves and more time solving problems.
The Challenge: Knowledge Doesn’t Flow Fast Enough
How Fluency Supports Customer Assistance
Who Benefits From This?
Tips: How to Use Document Automation for Better Customer Support
Why This Matters Now
What You Can Expect
See It In Action
The Challenge: Knowledge Doesn’t Flow Fast Enough
How Fluency Supports Customer Assistance
Who Benefits From This?
Tips: How to Use Document Automation for Better Customer Support
Why This Matters Now
What You Can Expect
See It In Action
Trusted by the best Operations teams
Trusted by the best Operations teams
The real cost of manual process documentation
Time Drain
Teams lose 4–6 hours per process on tedious, error-prone documentation.
Key Person Risk
Critical knowledge stuck in people’s heads leads to costly dependencies.
Compliance & Audit Stress
Outdated or inconsistent SOPs increase audit risk and regulatory exposure.
The real cost of manual process documentation
Time Drain
Teams lose 4–6 hours per process on tedious, error-prone documentation.
Key Person Risk
Critical knowledge stuck in people’s heads leads to costly dependencies.
Compliance Risk
Outdated or inconsistent SOPs increase audit risk and regulatory exposure.
The real cost of manual process documentation
Time Drain
Teams lose 4–6 hours per process on tedious, error-prone documentation.
Key Person Risk
Critical knowledge stuck in people’s heads leads to costly dependencies.
Compliance & Audit Stress
Outdated or inconsistent SOPs increase audit risk and regulatory exposure.
Documentation that writes itself
1. Click record
Start with one click—no screenshots or formatting required.
2. Do your work
Run your workflow as usual. Fluency auto-records every action with full context.
3. Instant SOP
Get a complete, production-ready SOP in minutes—ready to share or store securely.
Documentation that writes itself
1. Click Record
Start with one click—no screenshots or formatting required.
2. Do your work
Run your workflow as usual. Fluency auto-records every action with full context.
3. Instant SOP
Get a complete, production-ready SOP in minutes—ready to share or store securely.
1. Click record
Start with one click—no screenshots or formatting required.
2. Do your work
Run your workflow as usual. Fluency auto-records every action with full context.
3. Instant SOP
Get a complete, production-ready SOP in minutes—ready to share or store securely.
Documentation that writes itself
50x Faster Documentation
Transform 4-6 hours of manual writing into a 5-minute recording task, with AI that captures every step automatically
Never Lose Institutional Knowledge
Create a single source of truth that standardises processes, cuts onboarding by 80%, and eliminates knowledge silos.
Business Context, Not Just Clicks
Our AI captures the "why" behind each action, creating comprehensive documentation that explains the full process
50x Faster Documentation
Transform 4-6 hours of manual writing into a 5-minute recording task, with AI that captures every step automatically
Never Lose Institutional Knowledge
Create a single source of truth that standardises processes, cuts onboarding by 80%, and eliminates knowledge silos.
Business Context, Not Just Clicks
Our AI captures the "why" behind each action, creating comprehensive documentation that explains the full process
50x Faster Documentation
Transform 4-6 hours of manual writing into a 5-minute recording task, with AI that captures every step automatically
Never Lose Institutional Knowledge
Create a single source of truth that standardises processes, cuts onboarding by 80%, and eliminates knowledge silos.
Business Context, Not Just Clicks
Our AI captures the "why" behind each action, creating comprehensive documentation that explains the full process
Enterprise-Grade Security
Protect your process knowledge with infrastructure that meets enterprise compliance standards. Every recording, every SOP—secure by default.
SOC 2 Type I & II
Independently audited controls. Certified compliance with industry-leading standards.
End-to-End Encryption
All data is encrypted in transit and at rest using modern cryptographic protocols.
PII Redaction
Automatically detects and redacts personal data, passwords, and other sensitive fields.
Role-based Access Controls
Australian Data Sovereignty
Third-party Penetration testing
Enterprise-Grade Security
At Fluency, we understand that processes often contain an organisation's most sensitive information.
SOC 2 Type I & II
Independently audited controls. Certified compliance with industry-leading standards.
End-to-End Encryption
All data is encrypted in transit and at rest using modern cryptographic protocols.
PII Redaction
Automatically detects and redacts personal data, passwords, and other sensitive fields.
Role-based Access Controls
Australian Data Sovereignty
Third-party Penetration testing
Enterprise-Grade Security
At Fluency, we understand that processes often contain an organisation's most sensitive information.
SOC 2 Type I & II
Independently audited controls. Certified compliance with industry-leading standards.
End-to-End Encryption
All data is encrypted in transit and at rest using modern cryptographic protocols.
PII Redaction
Automatically detects and redacts personal data, passwords, and other sensitive fields.
Case studies
© 2025 Farmor Software Pty Ltd T/A Fluency
Case studies
© 2025 Farmor Software Pty Ltd T/A Fluency
Case studies
© 2025 Farmor Software Pty Ltd T/A Fluency