industries

Fluency for

Retail

Retail

Retail

Adopt Fluency to revolutionise your retail operations, ensuring every aspect of your business, from back-end inventory management to customer interaction, is optimised for efficiency and security. With automated SOPs, empower your team to provide a shopping experience that sets you apart in the competitive retail industry.

Operational Consistency

Ensure your retail ops are consistent with accurate step-by-step documentation, created and stored in the same place.

Onboarding simplified

Provide your staff with accurate, easy-to-follow SOPs that reduce onboarding time and enable them to focus on delivering exceptional customer service.

Modernise

Adoption of AI technology like Fluency enables retail organisations to remain competitive and adapt quickly to market changes.

Document every process, compatible with every application

Document every process,
compatible with every application

Document every process, compatible with every application

Centralise Guides

Centralising processes in a single repository simplifies access to vital operational procedures, ensuring all team members follow the same standards and practices.

This approach not only streamlines training and onboarding but also enhances consistency via a single source of truth.

Connect your Teams

Connecting teams through a centralised process platform facilitates seamless communication and collaboration across different departments and locations.

In the retail industry, this ensures teams remain efficient and flexible to the ever-changing demands of the market.

Understand Process Data

By analysing data collected from your business' processes, Fluency helps you make informed decisions to optimise workflows, enhance productivity, and ultimately deliver better value to customers. This data-driven approach allows for continuous improvement and innovation within any retail organisation's operations.

Powered by AWS

Powered by AWS

Process Security

Process Security

Process Security

The processes that make up your business often contain sensitive information.

Rather than having them scattered across different systems, and people's computers, store them where you create them - in Fluency's secure process vault.

The processes that make up your business often contain sensitive information.

Rather than having them scattered across different systems, and people's computers, store them where you create them - in Fluency's secure process vault.

The processes that make up your business often contain sensitive information.

Rather than having them scattered across different systems, and people's computers, store them where you create them - in Fluency's secure process vault.

Easily edit and customise

Your step-by-step guides will require minimal editing. If you do need to make edits, easily do so with Fluency's in-built tools.

With our Enterprise plan, exported documentation will automatically adhere to your business' specific style guide, meaning everything you share with customers is on brand.

Common Use Cases:

Common Use Cases:

Inventory Managament

Implement SOPs for inventory checks, ordering, and restocking, ensuring products are always available and inventory levels are optimised.

Supply Chain

Use SOPs to streamline and standardise supplier management, procurement, and logistics processes, improving supply chain efficiency and reducing costs.

Product Information

Steps for providing detailed product information to customers, including specifications, usage instructions, and compatibility details.

Multi-channel retailing

Use SOPs to guide integration of online and offline sales channels, providing customers with a more flexible shopping experience.

Peak periods

Build a repository of guides so that when things get busy, your teams are prepared to handle a spike in demand.

Training Repository

Upskill staff with a single source of truth and knowledge base. Ensure easy access to information and FAQs.

Frequently Asked Questions

What is Fluency?

How does Fluency work?

Who benefits from using Fluency?

What problems does Fluency solve?

How is Fluency different from traditional documentation tools?

Is my data secure with Fluency?

What about integration with existing systems?

What happens if my process changes?

Frequently Asked Questions

What is Fluency?

How does Fluency work?

Who benefits from using Fluency?

What problems does Fluency solve?

How is Fluency different from traditional documentation tools?

Is my data secure with Fluency?

What about integration with existing systems?

What happens if my process changes?

FAQs

What is Fluency?

How does Fluency work?

Who benefits from using Fluency?

What problems does Fluency solve?

How is Fluency different from traditional documentation tools?

Is my data secure with Fluency?

What about integration with existing systems?

What happens if my process changes?

Made with

in Melbourne, Australia

© 2025 Farmor Software Pty Ltd T/A Fluency

Made with

in Melbourne, Australia

© 2025 Farmor Software Pty Ltd T/A Fluency

Made with

in Melbourne, Australia

© 2025 Farmor Software Pty Ltd T/A Fluency