How MISUMI cut documentation time by up to 50% and increased process documentation likelihood by 1.5× with Fluency's automated SOP generation.
Global manufacturing operations hindered by manual documentation processes
MISUMI supports a global network of manufacturing and automation teams with a catalogue of over 80 sextillion configurable components. Their existing documentation process was time-consuming and inconsistent—teams spent hours manually drafting SOPs, hindering new-hire training and cross-team alignment.
Automated SOP generation that captures workflows end-to-end
Fluency auto-captures every step of MISUMI's workflows, generating production-ready SOPs in minutes. By recording processes end-to-end, operations and customer-success teams can instantly produce standardised training guides without manual screenshots or write-ups.
Measurable improvements in documentation efficiency and adoption
MISUMI cut documentation effort nearly in half at full capacity.
Teams are far more inclined to record and share SOPs when the barrier to creation is removed.
Standardised training guides ensure uniform processes across global teams and locations.
Fluency has revolutionised how we create and maintain training guides. Its step-by-step record functionality ensures thorough and accurate documentation, enabling our team to learn independently and maintain consistent standards across operations.
Jacqueline Ong
Customer Service
MISUMI
Leading global industrial supply specialist
MISUMI is a Japanese industrial-supply specialist founded in 1963. They offer:
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