Real-Time Visibility

See how work gets done.

Monitor how work actually flows across your organization.
For leaders managing 100+ operational staff.

AON
Boardroom
Misumi
PVH
KordaMentha
Centuria
Specsavers

How Fluency Works

From zero visibility to complete operational intelligence in three decisive steps.

Deploy in Minutes

2 minutes

Install Fluency like Zoom. No APIs, no IT project. Full capture begins instantly.

See the Invisible

48 hours

Fluency captures how work flows across applications — no change to how your team works.

Never Fly Blind Again

Ongoing

Real-time alerts, living SOPs, and complete operational intelligence. Problems caught in 5 minutes, not quarters.

Capture how work actually flows across any software. Including the hidden 20% of ad-hoc tasks causing 80% of problems.

See All Work

Instantly identify where GenAI and automation will deliver highest ROI - from repetitive tasks to knowledge-heavy workflows that are ready to transform.

Find Opportunities

Track the real impact of changes and AI initiatives on your KPIs. Scale successes instantly as living SOPs that update themselves.

Scale What Works

Your Operations Today vs. Tomorrow

Stop waiting months to find problems. Start seeing everything as it happens.

Process Visibility

Real-Time Process Intelligence
  • See how work flows across all systems
  • Spot bottlenecks instantly and fix them
Quarterly Process Audits
  • Pay $50–300K for limited snapshots
  • Always learning what went wrong last quarter

Documentation

Living SOPs from Best Practices
  • Auto-capture how top performers work
  • Docs evolve with real workflows
Static SOPs in SharePoint
  • 200-page PDFs no one reads
  • Outdated the day they’re published

Data Collection

Effortless Work Pattern Discovery
  • Map workflows without manual tracking
  • Uncover hidden 20% of work causing delays
Excel Trackers & Manual Logs
  • Rely on self-reported data
  • Miss 80% of what really happens

Problem Detection

Proactive Process Optimization
  • Catch inefficiencies before they hurt customers
  • Find root causes, not just symptoms
Finding Problems After Complaints
  • Escalations are your early warning system
  • Always firefighting, never preventing

See how work gets done across every scenario

Whether you're mapping a single critical process or gaining visibility across enterprise operations, Fluency captures workflows as they actually happen.

Find GenAI Use Cases

Surface automation-ready tasks and workflows using pattern recognition and full-system visibility, no manual discovery required.

Measure AI Transformation

See where AI works, what moves KPIs, and what to stop. Fluency gives you the proof to scale with confidence.

Map Your Processes Automatically

Visualise how work actually gets done, live across systems, without workshops or interviews.

Document Workflows

Turn best-practice execution into living, production-ready SOPs that evolve with every change.

Standardize Team Operations

Compare the intended process to real execution, detect deviations, and enforce consistency with intent-based logic.

Improve Processes Automatically

Identify top inefficiencies in near real time, generate optimised variants, and upgrade best practices continuously.

Built for How Enterprise Really Works

Every feature designed to solve real operational challenges at scale.

See everything as it happens

Watch work flow across every system and application in real-time. Spot when things go off-track before they spiral into bigger problems.

Fluency

Works with what you already have

Plugs into any system—old or new—without touching a single line of code. No IT projects. No months of setup. Just immediate visibility.

Perfect Process Document Step 1

This procedure outlines the standardized process for onboarding high-net-worth clients to ensure compliance with regulatory requirements while providing exceptional...

Sep 15, 202513 minVersion 1.0.0
Step 1: Verify client identity and complete Know Your Customer (KYC) documentation by entering client information in the secure verification portal.

Turn your best people into everyone's teacher

Automatically captures how top performers work and turns their methods into step-by-step guides. Knowledge stays even when people leave.

Stop problems before they start

Get warnings when deadlines are at risk, not after you've already missed them. Know what to fix and exactly how to fix it.

New software shouldn't take a year to implement.

Here's what you can see with Fluency in just 30 days.

Today
Day 5
Day 30

Turn the lights on.

  • Deploy in under an hour, no integration required
  • See live execution across CRM, ERP, Excel, and email instantly
  • Detect process deviations in 5 minutes

Get confident.

  • Monitor execution consistency across teams and systems
  • Capture best performers' methods as living SOPs automatically
  • Spot SLA risks and compliance breakdowns in real time

Wonder why you waited.

  • 100% visibility into how work is actually performed
  • Continuous audit-readiness and SLA compliance
  • Operational resilience improved by an order of magnitude
Hero Illustration

See what you've been missing

Fluency is the fastest way to get real-time insights into your operations.
No more waiting months for results.

Why Operations Leaders Choose Fluency

See how we stack up against traditional process mining tools.

Find out next quarter your process failed

Fluency:Know in 5 minutes when something's off
Traditional:Find out next quarter your process failed

Wait 6-12 months for IT to connect systems

Fluency:See everything in 2 hours
Traditional:Wait 6-12 months for IT to connect systems

Lose knowledge when good people leave

Fluency:Automatically capture what works
Traditional:Lose knowledge when good people leave

React to disasters after they happen

Fluency:Prevent problems before they start
Traditional:React to disasters after they happen

Need dedicated IT team for months

Fluency:Install yourself this afternoon
Traditional:Need dedicated IT team for months
Data Privacy & Security

Enterprise-grade protection.

Your operational data deserves bank-level security. Fluency delivers multiple layers of security to safeguard your processes, procedures and sensitive information.

Visit Trust Center
  • SOC 2SOC 2 Type I & II Attested
  • End-to-End Encryption
  • PII Redaction
  • Role-Based Access
  • Data Residency Control
  • External Penetration Testing
SOC 2 AttestedAICPA Certified

By removing bottlenecks, Fluency allows teams to focus on delivering secure and efficient payment services.

Azra Amir

Azra Amir

Head of Process Excellence APAC at Aon

BoardRoom Australia Logo

With Fluency, we've turned a major operational pain point into a streamlined, efficient system that keeps our team aligned and productive.

Anthony Tregunna

Anthony Tregunna

Head of Operations at BoardRoom Australia

I have 125 processes that I need to convert into SOPs, and consultants were quoting me $300,000. I can do this in two months with Fluency. This is a huge save to my budget and my time.

Jeff Champion

Jeff Champion

Vice President Accounting - Americas at PVH

FAQ

Frequently asked questions about Fluency Vision.

See What You've Been Missing

Experience the power of live process intelligence.
Book a demo to see how Fluency can transform your business operations.

Instant Detection of deviations and risks

Continuous Visibility replacing quarterly audits

Day One Start with minimal IT requirements

Best Practice Capture transforms methods into SOPs

Proactive Compliance before violations occur

Enterprise Security with SOC 2 attestation