Fluency
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ISO Document Automation & Control Software for Quality Management Systems

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Fluency provides AI-powered ISO document control software for teams that need to document, manage, and update standard operating procedures in line with ISO quality standards. Designed for real-time environments - where processes evolve faster than templates - Fluency ensures your documentation is always accurate, versioned, and audit-ready.

This page outlines exactly how Fluency supports ISO-aligned teams with document creation, change tracking, and controlled access, all within a secure environment.

Meet Clause 7.5 Without Manual Effort

Clause 7.5 of ISO 9001 and similar standards requires that documented information is:

  • Approved prior to release
  • Reviewed and updated as necessary
  • Identified and controlled to prevent unintended use
  • Protected against loss of integrity or confidentiality

Fluency supports each of these requirements with built-in version control, approval workflows, and access restrictions. As users complete their tasks, Fluency captures each action and generates structured ISO SOPs, complete with step logic, visuals, and timestamps.

All documents are traceable, controlled, and stored in a secure, central repository.

ISO Document Automation in Practice

Fluency captures how a task is performed in real time - no screenshots or manual edits required. Once the process is completed, Fluency:

  • Generates a draft SOP automatically
  • Includes annotated visuals and relevant decisions
  • Saves the file into your controlled documentation hub
  • Applies version history, reviewer roles, and permission settings
  • Supports review and approval before finalisation

This eliminates delays and ensures your documentation reflects how processes are actually executed on the ground.

Built-in Controls for ISO Compliance

Fluency includes features designed to support ISO-aligned documentation, including:

Version History and Change Logs

Every document update is recorded. You can view past versions, compare changes, and generate logs for audits.

Role-Based Access Control

Restrict visibility, editing, or approval based on department, team, or function.

Approval Workflows

Documents require sign-off before publishing. Internal reviewers are notified automatically, and approvals are logged.

Redaction and Sensitivity Management

Automatically remove sensitive data (e.g. passwords, client details) from screen captures or text.

Controlled Document Access

No uncontrolled copies or uncontrolled distribution. Staff access only the current, approved version of the SOP.

Aligned with ISO Standards Across Industries

Fluency supports documentation workflows for:

  • ISO 9001: Quality management
  • ISO 27001: Information security
  • ISO 14001: Environmental management
  • ISO 13485: Medical devices
  • ISO 45001: Occupational health and safety

Whether you're preparing for initial certification or managing ongoing surveillance audits, Fluency provides the tools to maintain documentation integrity across sites and teams.

Real Use Cases for Fluency in ISO Environments

  • Documenting and updating calibration procedures for ISO 9001
  • Capturing security protocols for ISO 27001 audits
  • Maintaining SOPs across multi-site manufacturing environments
  • Providing digital audit trails for quality management reviews
  • Rapidly onboarding new team members with ISO-aligned procedures

Secure, Local, & Enterprise-Grade

  • SOC 2 Type I & II Certified
  • Data encrypted in transit and at rest
  • Hosted on Australian infrastructure
  • Fully traceable activity logs
  • Works across desktop software, legacy platforms, and web applications

Why Choose Fluency for ISO Document Management?

  • Generate ISO SOPs automatically as work is done
  • Maintain full document control - versioning, approval, and permissions built in
  • Reduce risk of non-compliance from outdated or inconsistent procedures
  • Pass audits with confidence using structured, searchable, and traceable documentation
  • No templates or formatting needed - output is structured for audit from day one

Fluency helps ISO-certified teams move beyond static templates and file folders - automating the ISO documentation process while maintaining full control.