Operations Lead

We're looking for an operations leader to own and scale the systems, processes, and infrastructure that enable our team to move at peak velocity. You'll oversee business operations across finance, HR, recruiting, vendor management, legal coordination, and office operations. This means building the foundational systems that let a 6-person team scale to 100+ without breaking—automating workflows, optimizing processes, and ensuring cross-functional coordination between engineering, product, sales, and leadership. You'll be equal parts strategist and executor. You'll identify bottlenecks and build solutions, support financial planning and KPI tracking, shape our high-performance culture with scalable people processes, and lead high-impact strategic projects from investor readiness to launch operations. You'll work directly with founders on everything that matters. The technical and operational challenges are real: you need to understand product and engineering functions well enough to systemize their workflows, build growth playbooks and strategy, implement workflow automation across the company, and organize communications, documentation, and CRM systems so everyone operates at maximum efficiency.

Fluency is building the world's first Adaptive Workplace Intelligence Platform. Six weeks ago, we launched Fluency Vision. Since then, we've built pipeline with Fortune 100 companies across financial services, healthcare, and insurance. Soon, we will process the largest per-user enterprise datasets on the planet. Our culture is simple: we only hire the most talented, intensely competitive operators and engineers. We move fast, give full autonomy to our team for outcomes. If you want to help lift others up to become the best operations unit in the world, this is your team. We're carving a new category of enterprise technology.

Our interview process is fast and focused on how you operate. We'll start with a conversation about what you've built and scaled. Then you'll talk with founders and team members about hard operational problems we're solving. We'll dive deep into your operational philosophy, how you build systems, and how you approach scaling companies. We typically move from first conversation to offer in under 2 weeks for candidates we're excited about. If you're world-class but don't match every detail here, apply anyway. We care about exceptional people, not checkbox qualifications.