Enterprises have spent millions on process mining, task mining, and quarterly audits. And yet, leaders still can't answer the simplest question:

"What's really happening in our business right now?"

The 70% Problem

Process mining tools only capture what's logged inside structured systems like ERPs or CRMs. But in every enterprise, the majority of execution lives outside of those systems:

Ad-hoc work in spreadsheets and emails
Strategic project-based work that is not linear processes
Exceptions handled manually
Legacy apps with no modern logs

That invisible 70% is where bottlenecks, errors, and opportunities lie. It is where performance is often won or lost.

Why Process Mining Falls Short

Narrow scope: ERP logs ≠ end-to-end execution
Slow setup: IT integrations take 6-12 months
Static output: Snapshots and models that go stale
Lagging insight: Failures show up weeks or months later

Useful? Sometimes. Complete? Never.

Work Visibility: The Next Layer

Work Visibility is the core principle of Adaptive Work Intelligence (AWI). Instead of mining system logs, AWI continuously observes how work actually flows across all tools and teams, whether that is structured process or ad-hoc tasks.

It's like moving from traffic reports once a quarter to a real-time map of every road, every driver, and every jam.

What Changes with Visibility

Universal visibility: Capture flows across ERP, CRM, spreadsheets, browsers, email, chat, and anything.
Time-to-value: Deploy in hours, not months.
Continuous insight: Always current, never stale.
KPI connection: Execution tied directly to outcomes—speed, cost, quality, risk, revenue, anything.