Fluency’s SOC 2 Type II Milestone: Supercharging Instant SOPs with Enterprise-Grade Trust

We’re thrilled to announce that Fluency has achieved SOC 2 Type II certification—a major step in our mission to transform process documentation for the best Operations and Process Teams. But let’s be clear: this isn’t about a certification fixing your pain points. It’s about Fluency’s AI-powered solution slashing documentation time by 95%, unlocking institutional knowledge, and eliminating compliance stress—now backed by independently verified, enterprise-grade security that you can trust.

Fluency: Documentation That Writes Itself

Manual documentation is a time sink—4-6 hours per process, trapped knowledge, and inconsistent SOPs that turn audits into nightmares. Fluency flips that script:

The 3-Step Fluency Process

1. Click Record: Start with one click—no tedious screenshots required.
2. Do Your Work: Run your workflow; Fluency auto-captures every step, even in proprietary systems, with visuals and context.
3. Instant SOP: Get a production-ready standard operating procedure in minutes, not hours.

This isn’t just faster—it’s 50x faster. A 4-hour task becomes 5 minutes, freeing your team from “manual bottlenecks” and “key person risk” while delivering a single source of truth for training and process visibility.

SOC 2 Type II: The Trust Amplifier

So where does SOC 2 Type II fit in? It’s the backbone that makes Fluency enterprise-ready. Developed by the AICPA, this certification confirms that our controls for security, availability, confidentiality, and privacy are designed for the highest level of trust, validated by an independent audit. For regulated industries like yours, where “compliance risk” and “data sovereignty” keep you up at night, this means:

• Audit-Proof Confidence: SOC 2 Type II ensures your SOPs—packed with sensitive process knowledge—are protected by world-class security, with PII auto-redaction.
• Regulatory Peace of Mind: End-to-end encryption and role-based access controls align with the strictest standards, so you’re covered when the auditors come knocking.
• Trusted Partnerships: From Aon to Specsavers, our clients rely on Fluency to streamline operations without compromising security.

Real Results, Amplified by Security

Fluency’s impact speaks for itself. A Financial Services client of ours slashed documentation time by over 80% across 100 users, standardising processes between onshore and offshore teams in under a week. With SOC 2 Type II, they now have the added assurance that their workflows are secure and compliant—unlocking efficiency without exposure.

Customer Testimonials

Our customers say it best:

Fluency turned a major operational pain point into a streamlined, efficient system.

Anthony Tregunna, Operations Manager, BoardRoom

Its step-by-step capture ensures thorough, accurate documentation for independent learning.

Jacqueline Ong, Customer Service, MISUMI

Why This Matters to You

You’re not here for a certification—you’re here to stop wasting time. Fluency delivers:

• 95% Less Documentation Time: Transform tedious hours into minutes with AI that captures the “why” behind every step.
• No More Knowledge Silos: Centralise processes for faster onboarding and consistency across locations.
• Compliance Without Compromise: SOC 2 Type II backs our promise with third-party penetration testing and annual audits. Whether you’re in asset management, FinTech, or manufacturing, Fluency makes process documentation a strategic advantage—not a burden.

Use Fluency Today

Ready to see how Fluency can cut your documentation time by 95% while keeping your processes secure? Book a 20-minute demo and discover why the best Operations teams—like AON and Misumi—trust us to deliver instant, audit-proof SOPs.