Fluency’s SOC 2 Type II Milestone: Supercharging Instant SOPs with Enterprise-Grade Trust

Fluency’s SOC 2 Type II Milestone: Supercharging Instant SOPs with Enterprise-Grade Trust

Fluency: Instant SOPs with SOC 2 security.

Fluency: Instant SOPs with SOC 2 security.

3 Minute Read

Fluency Team

12 Mar 2025

Cut documentation time by 95%

Book a demo

We’re thrilled to announce that Fluency has achieved SOC 2 Type II certification—a major step in our mission to transform process documentation for the best Operations and Process Teams. But let’s be clear: this isn’t about a certification fixing your pain points. It’s about Fluency’s AI-powered solution slashing documentation time by 95%, unlocking institutional knowledge, and eliminating compliance stress—now backed by independently verified, enterprise-grade security that you can trust.

Fluency: Documentation That Writes Itself

Manual documentation is a time sink—4-6 hours per process, trapped knowledge, and inconsistent SOPs that turn audits into nightmares. Fluency flips that script:


  1. Click Record: Start with one click—no tedious screenshots required.

  2. Do Your Work: Run your workflow; Fluency auto-captures every step, even in proprietary systems, with visuals and context.

  3. Instant SOP: Get a production-ready standard operating procedure in minutes, not hours.

This isn’t just faster—it’s 50x faster. A 4-hour task becomes 5 minutes, freeing your team from “manual bottlenecks” and “key person risk” while delivering a single source of truth for training and process visibility.

SOC 2 Type II: The Trust Amplifier

So where does SOC 2 Type II fit in? It’s the backbone that makes Fluency enterprise-ready. Developed by the AICPA, this certification confirms that our controls for security, availability, confidentiality, and privacy are designed for the highest level of trust, validated by an independent audit. For regulated industries like yours, where “compliance risk” and “data sovereignty” keep you up at night, this means:


  • Audit-Proof Confidence: SOC 2 Type II ensures your SOPs—packed with sensitive process knowledge—are protected by world-class security, with PII auto-redaction.

  • Regulatory Peace of Mind: End-to-end encryption and role-based access controls align with the strictest standards, so you’re covered when the auditors come knocking.

  • Trusted Partnerships: From Aon to Specsavers, our clients rely on Fluency to streamline operations without compromising security.

Real Results, Amplified by Security

Fluency’s impact speaks for itself. A Financial Services client of ours slashed documentation time by over 80% across 100 users, standardising processes between onshore and offshore teams in under a week. With SOC 2 Type II, they now have the added assurance that their workflows are secure and compliant—unlocking efficiency without exposure.

Our customers say it best:


Fluency turned a major operational pain point into a streamlined, efficient system.

Anthony Tregunna, Operations Manager, BoardRoom


Its step-by-step capture ensures thorough, accurate documentation for independent learning.

Jacqueline Ong, Customer Service, MISUMI


Why This Matters to You

You’re not here for a certification—you’re here to stop wasting time. Fluency delivers:


  • 95% Less Documentation Time: Transform tedious hours into minutes with AI that captures the “why” behind every step.

  • No More Knowledge Silos: Centralise processes for faster onboarding and consistency across locations.

  • Compliance Without Compromise: SOC 2 Type II backs our promise with third-party penetration testing and annual audits. Whether you’re in asset management, FinTech, or manufacturing, Fluency makes process documentation a strategic advantage—not a burden.

Use Fluency Today

Ready to see how Fluency can cut your documentation time by 95% while keeping your processes secure? Book a 20-minute demo here and discover why the best Operations teams—like AON and Misumi—trust us to deliver instant, audit-proof SOPs.

Stop wasting time on manual documentation

See how Fluency can transform your operations team's productivity with a personalised demo.

Stop wasting time on manual documentation

See how Fluency can transform your operations team's productivity with a personalised demo.

Stop wasting time on manual documentation

See how Fluency can transform your operations team's productivity with a personalised demo.

See why teams love Fluency

BoardRoom logo

Leading Corporate Services Provider

"With Fluency, we've turned a major operational pain point into a streamlined, efficient system that keeps our team aligned and productive."



Anthony Tregunna

Operations Manager, BoardRoom

Misumi logo

Global Manufacturing & Automation Leader

"Fluency has revolutionised how we create and maintain training guides. Its step-by-step capture functionality ensures thorough and accurate documentation, enabling our team to learn independently."


Jacqueline Ong

Customer Service, MISUMI

Investment Manager

"Fluency has been a revolutionary experience. Certainly one of the best investments my company has made if you ask me. I don’t think I could ever go back to Word again!"


Anna Ye

Senior Corporate Accountant, Bennelong Funds Management

See why teams love Fluency

BoardRoom logo

Leading Corporate Services Provider

"With Fluency, we've turned a major operational pain point into a streamlined, efficient system that keeps our team aligned and productive."



Anthony Tregunna

Operations Manager, BoardRoom

Misumi logo

Global Manufacturing & Automation Leader

"Fluency has revolutionised how we create and maintain training guides. Its step-by-step capture functionality ensures thorough and accurate documentation, enabling our team to learn independently."


Jacqueline Ong

Customer Service, MISUMI

Investment Manager

"Fluency has been a revolutionary experience. Certainly one of the best investments my company has made if you ask me. I don’t think I could ever go back to Word again!"


Anna Ye

Senior Corporate Accountant, Bennelong Funds Management

Frequently Asked Questions

What is Fluency?

How does Fluency work?

Who benefits from using Fluency?

What problems does Fluency solve?

How is Fluency different from traditional documentation tools?

Is my data secure with Fluency?

What about integration with existing systems?

What happens if my process changes?

FAQs

What is Fluency?

How does Fluency work?

Who benefits from using Fluency?

What problems does Fluency solve?

How is Fluency different from traditional documentation tools?

Is my data secure with Fluency?

What about integration with existing systems?

What happens if my process changes?

Made with

in Melbourne, Australia

© 2025 Farmor Software Pty Ltd T/A Fluency

Made with

in Melbourne, Australia

© 2025 Farmor Software Pty Ltd T/A Fluency

Made with

in Melbourne, Australia

© 2025 Farmor Software Pty Ltd T/A Fluency