The Problem
Operations and Process teams are still losing 4–6 hours per process to outdated, manual documentation methods. The result? Inconsistent execution, knowledge silos, and serious compliance exposure.
Fluency transforms this bottleneck into a strategic advantage—by turning your real work into structured, sharable, production-ready documentation in minutes.
What You Can Automate Today
1. Software Training
Rolling out new tools? Skip the screen recording sprawl and Word doc chaos. Fluency auto-generates step-by-step training guides with annotated screenshots and contextual instructions—perfect for onboarding at scale.
Training documentation used to take us a week. With Fluency, it’s done before the meeting ends.
— Ops Lead, Mid-Market Fintech
2. Customer Guides
Still explaining the same process to clients over and over?
Fluency makes every process clear—once. Generate step-by-step guides your customers can follow, tailored to your workflows. Export to PDF, Word, or share instantly via public link.
90% faster documentation times
3. Compliance Documentation
Regulated industry? You can’t afford errors.
Fluency ensures documentation is always audit-ready with version control, consistent formatting, and clear ownership. Invite auditors directly to comment or request changes.
We tied together five platforms into a single, review-ready workflow with Fluency.
— Ed Seaford, Co-founder
4. Quick How-To Guides
Stop wasting time on “Can you show me that again?” moments.
Fluency makes it easy to document and share simple workflows. No more ‘quick Zooms’. Just clear, repeatable guides that scale knowledge without friction.
15 hours saved per user, per month
99% documentation accuracy
5. Staff Onboarding
Your onboarding process shouldn’t depend on someone’s memory.
Fluency delivers consistent, clear SOPs for every team and department—cutting onboarding times, reducing handover chaos, and helping new hires succeed from day one.
We onboard both new staff and customers in minutes now.
— Monte Charters, Founder
6. Financial Services – Process Docs
Middle office roles in finance demand precision.
Fluency creates SOPs that reflect your actual workflows, reducing risk and improving control. Updates take minutes—not days—ensuring accuracy across offshore teams and regulatory shifts.
Enterprise firms cut manual SOP work by 80%
ROI realised in the first month
Why It Matters Now
- 60% of process documentation is outdated
- 97% of teams lack accurate SOP coverage
- $30B+ lost annually to process inefficiencies
- 80% of employees report issues accessing documentation
The time, cost, and risk of manual methods are no longer acceptable—especially in regulated or multi-office environments.
The Fluency Difference
Fluency auto-generates SOPs 50x faster than manual methods.
📌 4-6 hours → 5 minutes 📌 99% accurate, audit-ready SOPs 📌 Real-time version control and access 📌 SOC 2 certified with Australian data sovereignty
Whether you manage compliance, training, or operations—Fluency turns process documentation into a strength, not a burden.
