Empower Your Customer-Facing Teams with Fluency

Onboard, train, and support clients more effectively and efficiently with Fluency's auto-generated guides.

Customer-facing teams - whether in support, customer success, or training - are the heart of client interactions. But with a growing number of client questions, onboarding requests, and training sessions, it's easy to feel overwhelmed. Fluency's document automation platform gives you a lifeline, enabling your team to create step-by-step guides in minutes, reducing repetitive tasks and empowering clients to get the help they need - whenever they need it.

Why Fluency is Essential for Customer-Facing Teams

Customer-facing teams often face these challenges:

• Answering the Same Questions Repeatedly: Clients have questions that come up over and over, creating frustration and unnecessary workload.
• Training Delays: Delivering consistent, effective training to all clients, especially when time is tight, can be challenging.
• Onboarding Bottlenecks: With new clients, you need a fast, scalable way to ensure they're up to speed without overloading your team.

With Fluency, you can automate these processes, freeing up valuable time while ensuring consistent, high-quality service.

How Fluency Helps

• Auto-Generated Step-by-Step Guides: Fluency captures workflows as they happen, automatically creating guides that show clients exactly what to do - complete with text and visuals.
• Reduce Training Time: Rather than spending hours explaining tasks, you can send clients detailed guides that walk them through the process at their own pace. Onboarding and training become streamlined and more effective.
• Instant Access to Resources: Clients can access their guides anytime, reducing their dependence on your team for answers. Whether they need help with a system setup or using your product, Fluency's guides are available 24/7.

Benefits for Customer-Facing Teams

Fluency changes how your customer-facing teams work, helping them deliver faster, more effective service while cutting down on time spent repeating the same tasks.

• Increase Training Effectiveness: Scale your customer training without needing to run the same session over and over. Fluency helps you deliver consistent, clear training resources at the click of a button.
• Cut Customer Support Time: Reduce the time spent answering repetitive questions. With Fluency, clients can access step-by-step guides and find the answers they need themselves, improving efficiency and empowering them to resolve issues independently.
• Boost Customer Adoption: Help even the least tech-savvy clients navigate your product with easy-to-follow, visual guides. Fluency ensures every client can master your product, increasing satisfaction and engagement.
• Standardised Onboarding: Ensure new clients receive the same high-quality experience with uniform, automatically updated onboarding documents. Fluency simplifies the process of distributing these documents, making onboarding more efficient.
• Reduce Repetitive Tasks: Fluency enables your team to send guides instead of scheduling countless one-on-one training sessions, cutting down on the time spent training and answering questions. This frees up your team to focus on providing proactive support and improving the overall client experience.

How Fluency Works for Your Team

• Capture: Start by recording any task or process, whether digital or physical.
• Automate: Fluency auto-generates a guide, capturing each step and the rationale behind it. This means clients get not only the "how" but the "why".
• Share: Distribute the guides with your clients, ensuring they can access the information when they need it.
• Update: Keep your guides current with minimal effort - whenever your processes evolve, Fluency updates the guides instantly.

Empower Your Customer-Facing Teams Today

Ready to transform your customer support, training, and onboarding processes? Fluency is here to help you provide white glove service with less effort, more efficiency, and greater client satisfaction.

Book a Demo and see how Fluency can streamline your customer-facing workflows.