Fluency vs Scribe

Why Enterprises Need SOP Automation Tools

Modern enterprises face mounting pressure to document their standard operating procedures (SOPs) efficiently and accurately. Traditional manual SOP writing is time-consuming and error-prone, often consuming 4-6 hours per process for a skilled employee. This laborious approach not only drains productivity but also leads to knowledge silos - critical procedural know-how stuck in certain people's heads. When key staff leave or roles change, undocumented knowledge creates key-person risk, potentially disrupting operations or requiring costly retraining. Moreover, outdated or inconsistent procedure documents can expose organisations to compliance and audit risks, as processes might not meet regulatory standards if they're not followed or updated.

Enterprise SOP automation tools address these challenges by leveraging technology - including screenshots, video, and AI - to capture processes as they are being performed. Instead of writing step-by-step instructions from scratch, an employee can simply do the task while a tool records it, and an SOP is generated in real-time. This offers several benefits:

Speed and Efficiency

Automated documentation drastically cuts down the time to create process guides. For example, Fluency advertises transforming a multi-hour write-up into a 5-minute recording task, and Scribe similarly notes that using its tool can reduce SOP creation time by over 90%. Faster documentation means processes can be recorded and updated at the pace of business change, keeping SOPs continuously relevant.

Consistency and Standardisation

Automation ensures each SOP follows a standard format with clear steps and visuals, regardless of who documents it. This consistency is crucial in large enterprises for quality control. A good SOP tool becomes a single source of truth for how work is done, helping to eliminate variations. As Fluency puts it, it helps create a "single source of truth that standardises processes… and eliminates knowledge silos."

Rapid Onboarding and Training

When processes are documented quickly and kept up-to-date, new hires or transfers can be onboarded much faster by following ready-made guides. Enterprises report significant improvements - for instance, Fluency's users have cut onboarding time by up to 80% by having instantly available SOPs for each role. Instead of shadowing a colleague for weeks, a new employee can self-serve through guided steps and even search within documentation for answers.

Audit Readiness and Compliance

Automated SOP tools encourage more frequent updates (since it's easier to update an SOP with a quick re-recording). This means documents are more likely to be current and align with actual practice, which is vital for compliance. Consistent, timestamped documentation helps during audits to prove that processes are defined and followed. Some tools also include features like automated capture of metadata or evidence (screenshots, timestamps) that make SOPs "audit-proof" by default.

Scalability Across Locations and Teams

As enterprises grow across multiple sites or geographies, having a central digital repository of SOPs accessible to everyone ensures that best practices are shared. SOP automation tools often are cloud-based, so whether a team member is in London or Sydney, they can access the same process guide. This fosters a culture of continuous improvement and operational excellence company-wide.

In summary, enterprise-grade SOP automation tools are becoming essential for organisations aiming to scale efficiently and maintain quality. They mitigate the costs of manual documentation - in time, lost knowledge, and compliance risk - by using technology to capture process knowledge in real time. The result is an organisation that can adapt faster (since its processes are well-documented and can be refined easily) and employees who are empowered with on-demand instructions, reducing dependency on verbal handovers. With this context in mind, let's examine two leading tools in this space, Fluency and Scribe, to see how each serves enterprise needs.

Fluency - Strengths, Limitations, Use Cases, & Pricing

Fluency is a newer entrant (founded in 2023) in the SOP automation market, positioning itself as an AI-powered process documentation platform for enterprises. Despite its youth, Fluency has quickly gained attention. The tool's core promise is turning any complex workflow into a polished SOP "50× faster" than traditional methods by recording and AI-processing the workflow.

Strengths and Unique Capabilities

One of Fluency's standout strengths is its ability to capture both digital and physical workflows. Many enterprise processes aren't purely on a computer - think of tasks on a factory floor, laboratory protocols, warehouse operations, or field services. Fluency addresses this gap by allowing users to record real-world processes on video and automatically convert them into step-by-step documents. This is a game-changer for industries like manufacturing, healthcare, logistics, or retail, where standard SOP software falls short. The recorded video is processed by Fluency's AI to extract key steps and visuals, producing a document that can include photos from the video, explanatory text, and any context provided by the user. By "combining visuals, context, and repeatable instructions," Fluency bridges the documentation gap between the physical and digital realms.

For digital workflows (software, web, etc.), Fluency works with a one-click recorder installed on the user's machine. The user simply goes through the procedure - for example, processing an invoice in an ERP system - and Fluency automatically captures every action, click, and input along with screen context. The AI doesn't just log raw clicks; it smartly records context like field names or menu selections, and importantly, it tries to capture the business context ("why") behind each action. In practice, this means the generated SOP isn't a barebones "Click X, then Click Y" - it includes rationale or descriptions that clarify the purpose of steps, making the SOP useful even for users who are not familiar with the process. This context-capturing ability is a significant differentiator, as it produces richer documentation without extra effort from the user.

Another strength is enterprise readiness in terms of security and compliance. From day one, Fluency built with enterprise compliance in mind - it is SOC 2 Type I & II attested for security, which signals robust internal controls around data security. All data (recordings, generated SOPs) is encrypted and stored with enterprise-grade protection. Fluency supports single sign-on (SSO) integration for user authentication and will align with data residency needs (being based in Australia, they understand the importance of data sovereignty for certain clients). For instance, Australian government or financial organisations may prefer local data storage - Fluency can likely accommodate this via its AWS infrastructure and "custom deployment options" for enterprise. The platform is "secure by default", meaning things like access controls on documents are built-in rather than an afterthought.

Fluency also shines in workflow editing and collaboration after capture. Users can edit the AI-generated document to fine-tune any wording, add clarifications, or redact sensitive information (a feature highlighted by early users). The ability to quickly redact or mask sensitive data (like passwords or personal info in screenshots) is crucial for compliance, and Fluency provides this in an easy interface. Teams can collaborate by organising SOPs into shared Vaults or folders with role-based permissions, so each department or project can have a controlled space for their process docs. Version control is included, meaning updates to a process can be tracked and older versions retained - important for audit trails.

Use Cases for Fluency

In terms of use cases, Fluency is valuable wherever processes are complex, critical, or frequently changing. Some example use cases include:

Compliance and Audit Documentation

Companies in finance, healthcare, or pharma, for example, use Fluency to automatically generate "audit-proof" SOPs for regulatory procedures. The detailed, step-by-step output (with timestamps and screenshots) serves as evidence that procedures are defined and followed, reducing audit stress.

Operational Training and Knowledge Transfer

Operations teams use it to document processes across divisions - one testimonial notes Fluency made processes "consistent and easy to follow" for training across different departments. New hires or rotating staff can learn independently using the Fluency-generated guides.

IT and Software Procedures

Fluency can capture IT processes (like how to configure a server or run a script) just as easily as a UI task. The benefit is saving IT staff from writing long docs - they can record once and get a reusable guide.

Physical SOPs

As mentioned, industries with physical operations (e.g. an aerospace manufacturer documenting an assembly process, or a lab recording a testing protocol) can finally create SOPs by filming an expert doing the task. This democratises knowledge that was formerly very difficult to write down in words.

Limitations and Considerations

Being a newer tool, Fluency is still evolving, and there are a few limitations to acknowledge.

Fluency integrates with common enterprise platforms like Confluence for knowledge base publishing, its integration ecosystem is not yet as broad as older competitors. It's primarily a self-contained documentation system - which can be a good thing (less complexity) but also means if you have a very specific workflow tool, you may need to use Fluency's outputs rather than a deep direct integration. That said, Fluency's design intentionally "requires no complex integrations" for onboarding - it can operate independently, which many teams appreciate. The flip side is if you want to embed SOP content automatically into, say, your intranet or an LMS, you may have to export or use provided APIs. Given Fluency's youth, expect integrations to expand based on customer demand.

Another consideration is accuracy of AI-captured context. Fluency's AI is designed to record the "why" and context, but it likely relies on things like OCR (for reading text on screens or even from physical footage) and possibly user cues. In environments where UIs are very custom or data is sensitive (e.g. screens with no text labels), the AI might not perfectly guess the context. Users might need to review and slightly adjust the wording of steps in such cases. Fluency does make this easy through its editor, but unlike purely human-written SOPs, you are trusting the AI to draft the bulk of content. Most feedback indicates this works well, but it's wise to budget a bit of review time for critical processes.

Fluency also emphasises capturing everything, which means recordings could be quite detailed. While this is mostly a positive (no missed steps), it could result in lengthy documents for very long processes. Users may need to prune extraneous steps or combine steps for brevity. Fortunately, the editing tools allow intelligent merging with "Smart Merge" or deleting steps.

Finally, as a startup, Fluency may not yet have the extensive community or third-party tutorials that a tool like Scribe (with millions of users) has. Enterprises considering Fluency should plan to engage with Fluency's support and success team (Early reports indicate support responsiveness has been strong) for any help in rollout or best practices, since community forums or consultants for Fluency will be fewer until the user base grows.

Pricing model

Fluency's pricing is straightforward:

• Free tier: Essentially a trial allowing up to 5 process documents - enough to pilot the tool within a team
• Pro plan: $19 USD per user per month (when billed monthly)
  • Unlocks the full feature set needed by most power users
  • Includes unlimited documents, advanced editing (redaction), exports, and analytics
• Enterprise plans: Custom pricing for large-scale deployments
  • Enhanced security integrations (SSO, custom hosting if needed, API access)
  • Dedicated support like onboarding training and SLA guarantees
  • Custom pricing depends on number of users and specific requirements

Notably, the $19/user Pro price point is quite competitive for an enterprise-grade tool - it is lower than many competing documentation solutions.

This could make Fluency attractive to mid-sized companies or larger enterprises looking to roll it out widely without breaking the budget.

Additionally, Fluency offers annual billing discounts which typically save ~20%. The company's messaging is about flexibility for teams of all sizes, suggesting they're keen to lower adoption barriers.

Summary of Fluency

In essence, Fluency is a powerful all-in-one SOP automation tool that caters especially well to enterprises with diverse operational processes.

Key differentiators:

• Ability to capture physical workflows sets it apart in the market
• Focus on context means the documentation isn't just click logs, but meaningful guides
• Covers the bases needed for enterprise use (security, editing, collaboration) at a reasonable cost

Fluency is an excellent fit for organisations that want to:

• Dramatically speed up documentation
• Ensure no process knowledge is lost
• Maintain rigorous standards across both office and field operations

Companies in industries like finance, manufacturing, logistics, healthcare, or multi-department corporates (where process consistency and training are paramount) should particularly consider Fluency's offering.

Scribe - Strengths, Limitations, Use Cases, & Pricing

Scribe (often referred to as ScribeHow) is a more established solution in the process documentation space, launched in 2019.

Over the past few years, it has grown a large user base and gained significant traction for its ease of use and efficacy in capturing digital workflows.

Key facts about Scribe:

• Essentially synonymous with quick "how-to" guide creation in many circles
• As of 2023, reportedly used by over a million users worldwide
• Popular choice for businesses and individuals alike to rapidly document procedures on a computer

Strengths and Key Features

Effortless Digital Process Documentation

Scribe's primary strength lies in how effortless and fast it makes the documentation of digital processes.

How it works:

• Operates as a browser extension (and a desktop app for broader capture)
• Records your clicks and keystrokes and takes screenshots automatically
• Simple process: click "Record" and carry out a task on your screen
• Scribe will "intuitively capture any screen process and turn it into a visual step-by-step guide"
• When you finish, you get a draft document with numbered screenshots and text descriptions for each action

This immediacy - documentation in seconds - is a huge boon to busy professionals.

Clear and Accurate Output

One of Scribe's hallmark features is the clarity of its output:

• Automatically adds orange highlight boxes around the part of the screenshot you interacted with
• Text description might say, for example, "Click Submit" (with Submit being the text of the button you clicked)
• Identifies UI element names and includes them, making the guide easy to follow
• Accuracy is often praised; Scribe "captures step-by-step processes with high accuracy" according to user reviews
• The resulting guide can be edited in a what-you-see-is-what-you-get editor
• You can adjust text, add additional explanation, blur out any sensitive info, or even combine multiple Scribe recordings into one document

Broad Platform Support

Scribe also supports capturing processes not just in the browser, but in desktop applications (through its desktop recorder) and even in virtual environments.

This widened support means you can document almost any software:

• Web apps
• Windows/Mac software
• Terminal commands or anything on screen

It does not capture video per se; it captures sequences of screenshots for each action, which tends to be more efficient for guide purposes.

Enterprise Features

Scribe has evolved from a handy tool for individuals into a robust platform suitable for large organisations.

Key enterprise capabilities:

• Role-based access control and multi-team workspaces: You can organise Scribes into folders or collections accessible only to certain teams or roles
• Granular permissions: HR guides could be visible only to HR staff, whereas company-wide IT instructions might be shared to all employees
• Audit log and analytics: Admins can see how documentation is being used
• Usage tracking: Addresses the enterprise need of tracking whether employees have viewed or completed required SOPs (helpful for compliance training, onboarding progress, etc.)

Security and Privacy

Scribe is proven and trustworthy with strong security credentials:

• SOC 2 Type II certified and provides a detailed security overview via its Trust Center
• Automatic PII redaction: Enterprise admins can configure Scribe to automatically blur defined categories of sensitive data in all screenshots (like emails, phone numbers, etc.)
• Fail-safe protection: Even if an employee forgets to blur something, the system has already masked it before the guide is saved
• User-level controls: Individual users can invoke auto-redact during recording for specific data types or manually blur any screenshot after recording
• Industry compliance: Can be used in finance or healthcare settings with confidence
• HIPAA support: Supports HIPAA compliance needs, with signed BAAs for enterprise clients and settings to avoid transmitting protected health info in screenshots

Sharing and Integration Capabilities

Another strength of Scribe is its extensive sharing and integration capabilities:

Easy sharing options:

• Guides can be shared simply via a link
• Scribe hosts the guide in the cloud (on their secure servers)
• Anyone with the link (and permission) can view the step-by-step instructions in their web browser
• Guides can be exported to PDF, HTML, or Markdown for inclusion in manuals or knowledge bases

Extensive integrations:

• Easy to embed guides into platforms like Confluence, Notion, SharePoint, Zendesk, and many others
• Scribe's integration library lists "hundreds" of tools where Scribes can be embedded or linked seamlessly
• Content can come to where employees already are (e.g., an IT wiki page can contain an embedded Scribe guide showing how to reset a password)
• Doesn't force users to always visit the Scribe app
• Offers a basic API which some enterprise clients use to fetch Scribe content or trigger recordings programmatically Use Cases For Scribe Scribe is a general-purpose tool for any digital procedure, so its use cases span virtually every department: Employee Onboarding: HR and L&D teams use Scribe to create onboarding checklists and "how to" guides for new hires (e.g., how to use the expense system, how to request PTO in the HR system). Because it's quick to update, the HR team can keep these guides current with policy or system changes.

IT Support and Knowledge Base

IT departments love Scribe for creating self-service help articles. Rather than writing long text replies to common "How do I install VPN?" questions, IT can record the process once and share the Scribe. It's also used to document internal IT processes for consistency among IT staff.

Standard Operating Procedures (SOPs)

Any business process that is done on a computer can be documented with Scribe for compliance or training. For example, a finance team documenting month-end accounting steps in an ERP, or a marketing team outlining how to pull analytics reports. Scribe ensures these SOPs are visual and clear.

Customer Training and FAQs

Some organisations use Scribe to create user guides for their own software products. For instance, customer success teams can quickly make tutorial guides for clients ("Click here, then here to configure X"), which can be shared externally. The polished look of Scribe guides and the ability to embed them in Help Scout, Zendesk, etc., make it useful for customer-facing documentation.

Process Improvement & Audits

By capturing the current state of processes with Scribe, business analysts and auditors can review if the process complies with requirements and where it can be improved. The captured guides serve as a baseline for discussing changes.

It's worth noting that Scribe's sweet spot is on-screen workflows that are linear. It handles conditional or branching processes by allowing users to create separate Scribes or use its Page feature to stitch multiple guides (you can think of Pages as containers where you can have sections or multiple Scribes assembled into one document). This flexibility means even complicated processes can be documented, though sometimes it may require a bit of planning (e.g., recording alternate paths as separate guides).

Limitations and Things to Be Aware Of

While Scribe is a powerful tool, it has some limitations, especially when contrasted with a tool like Fluency:

No Physical Process Capture

As discussed, Scribe does not capture video of real-world tasks. If you need to document something off-screen, you'll have to record it with a camera and write it up manually (or use Fluency). Scribe's domain is strictly digital procedures.

Lack of Native Audio/Video in Guides

Scribe's outputs are static step guides with text and images (and optional GIF-like animations if you export to certain formats). It does not record your voice or create a full-motion video of the entire process. For many SOP needs this is fine or even preferable, but if you wanted a narrated video walkthrough, Scribe alone doesn't provide audio. You could, however, record a separate video or use a different tool for that purpose. Some newer competitors (like Dubble, which Scribe's blog compares against) started to offer video voiceovers, but Scribe hasn't emphasised that, likely because its philosophy is that text + images are clearer for step-by-step instruction. One con noted in a comparison was, "Audio is not captured in Scribes; they are limited to images and videos." (here "videos" meaning short screen recordings for steps, not a continuous video). So, if your training culture prefers narrated videos, you may consider that limitation.

Advanced Features Require Paid Plans

Scribe's free version is incredibly useful, but certain features are locked to Pro. For instance, custom branding (adding your company logo or colours to the guide) is a Pro feature. Also, export to PDF/HTML, which many enterprises need for formal SOP manuals, is a Pro feature. Role-based access and SSO are Enterprise features. If a team tries the free version and loves it, be aware that to integrate it fully into corporate IT (with SSO, user management, unlimited private sharing, etc.), you'll likely need to upgrade. The good news is Scribe's pricing for those upgrades is not exorbitant, but it is a factor in budgeting.

Editing Quirks

Some users find that while Scribe is easy to use, doing more complex editing (like combining two guides, or inserting an extra step from another process) can be a bit clunky until you get used to it. The interface has improved over time, but first-time users might need to consult a help article for tasks like merging Scribes or adjusting step order. This is a minor gripe, and Scribe's support site has guides for these actions, but it's not always as "one-click" as the recording itself.

Primarily English UI

As noted in the comparison, Scribe's interface is English-only at the moment, and while it can document processes in other languages (it will capture whatever text is on the screen), all the automatically generated connector words in instructions are English. If you needed to produce, say, a fully French tutorial, you would have to translate the step descriptions manually. Scribe doesn't currently offer a one-button translation or multilingual interface for end-users.

Pricing model

Scribe offers a generous Free tier, which has been a key to its popularity. The free version allows unlimited guides and recordings, but is limited in collaboration (single user or small team) and lacks features like content branding, advanced export formats, and some of the automation (e.g., text suggestions might be limited). It's ideal for individual use or a small trial within a team.

For teams, Scribe has two Pro plans (as of 2025): Pro Team and Pro Personal. The naming is a bit confusing, but essentially:

• Pro Team is designed for businesses with multiple users. It costs about $15 per user/month (when billed annually; $19 monthly) with a minimum of 3-5 users. This unlocks all features (web and desktop capture, branding, export options, collaboration controls, etc.) and provides a central workspace for the team.

• Pro Personal is targeted at power users or consultants who might be a team of one. It's roughly $29 per month for one user. It provides the same feature set as Pro Team (except team-specific things like multiple seats), allowing an individual to use Scribe to its full potential. It's slightly pricier per seat than Team because it's only one seat (no bulk discount).

Finally, Enterprise plans are available for large organisations. Enterprise typically includes everything in Pro plus added services: SSO/SCIM integration, an account manager, custom security reviews or deployment options, and volume pricing. Enterprises would negotiate pricing with Scribe's sales team - often the per-seat cost can be lower than Pro Team if you have hundreds of users, but you'll be committing to a contract. Given that Scribe is used by Fortune 100 companies, their enterprise pricing is proven out in the market. They also comply with procurement requirements (e.g., they can sign a Data Processing Addendum, have accessibility VPATs, etc., which big companies often need).

To illustrate pricing with an example: a mid-size team of 10 users could use Scribe Pro Team for around $150/month, which is quite approachable for the value (especially when that cost is weighed against time saved in documentation and support calls avoided because people have guides). Scribe's ROI is usually easy to justify in enterprises because every department finds use for it once it's available.

Summary of Scribe

Scribe is a mature, widely-adopted solution for quickly creating SOPs and how-to guides for any digital process. Its strengths are in its simplicity, speed, and the polished output that requires minimal tweaking. Over a few years, it has expanded to include the security, collaboration, and integration features that enterprises expect, making it a reliable choice for large-scale deployment. It truly shines for companies that need to document a lot of software-based processes - whether for internal knowledge or external user guidance - and keep them updated easily. The tool's limitations (no physical workflow capture, static outputs) define its scope: it's not trying to be a video training platform or a BPMN tool; it sticks to being excellent at screen process documentation. For most enterprises, this is exactly what is needed 90% of the time. Scribe's free option and reasonable pricing also mean organisations can experiment with it and grow usage organically. In scenarios where a company has a strong documentation culture or wants to empower every employee to share process knowledge, Scribe is an ideal fit because of its low barrier to entry. Essentially, it turns every team member into a potential process trainer - capturing their know-how as they work - which is incredibly powerful in large organisations.

Which Tool is Better Suited for Which Enterprise Needs?

Both Fluency and Scribe offer significant benefits to enterprises looking to automate and improve their SOP and process documentation, but they have different strengths. The "better" choice ultimately depends on an enterprise's specific needs, workflows, and priorities. Here's a neutral summary to guide decision-makers on which tool might be more suitable in various scenarios:

Mixed Physical and Digital Operations

If your enterprise has critical processes that happen off-screen - for example, manufacturing procedures, hardware maintenance, warehouse operations, clinical workflows - Fluency has a clear edge. Fluency is designed to capture those real-world processes via video and turn them into documents. Scribe cannot do this. So for industries like manufacturing, logistics, healthcare, field services, or any company where standard work involves both people on computers and people on the shop floor, Fluency will cover the whole spectrum. Fluency allows you to maintain one platform for documenting everything from software tasks to physical tasks, creating a unified knowledge base for all operational procedures. In contrast, if you used Scribe in such an environment, you'd still need a separate method to handle the physical side (which might end up being manually writing documents or using another video tool).

Strictly Digital Workflows (Software/SaaS focus)

If your processes are predominantly on computers (e.g., a SaaS company documenting internal processes, a consulting firm, a finance company's back-office operations), Scribe's proven approach may be more than sufficient and perhaps more optimised. Scribe has been fine-tuned for capturing screen-based procedures quickly and cleanly. It has a very mature feature set for editing those recordings, sharing them, and integrating with corporate knowledge systems. Enterprises that mainly need to create IT manuals, software usage guides, or standard operating procedures for tools like CRM, ERP, etc., will find Scribe hits the sweet spot. It's also been tried and tested in many large organisations, so there's less uncertainty about its performance at scale.

Need for Rich Context vs. Simplicity

Fluency's aim to capture the "why" behind steps is fantastic for creating comprehensive documentation without extra effort. If you value each SOP having contextual narratives (almost like a mini knowledge article explaining the process rationale), Fluency provides that out-of-the-box via AI. Scribe's output is concise - great for a quick how-to, but it usually only captures the "what to do" (click this, enter that). Any deeper explanation in Scribe has to be added manually by the author. For training materials where understanding the reasoning is important (for example, explaining why certain compliance steps must be done, or annotating a process with best-practice tips), Fluency's automatic context could save a lot of writing. On the other hand, if your primary need is quick reference guides or you prefer brevity, Scribe's leaner documentation style might actually be preferable - users sometimes just want the steps, not a lot of narrative.

User Base and Adoption Considerations

Scribe advantages:

• Large user community and many online resources (tutorials, forums, FAQs)
• It's a known quantity - many teams globally are already using or aware of Scribe
• Adopting it enterprise-wide can be relatively frictionless
• Easier to roll out from a change management perspective because of its simplicity and familiarity
• "Click and capture" is intuitive and many have seen it in action
• Track record suggests people pick it up readily for quick, viral adoption

Fluency considerations:

• Being newer, might require a bit more introduction and training to users
• Less likely employees have seen it before
• However, Fluency's team offers customised onboarding for enterprises, which can bridge that gap
• Adoption might start more deliberately within specific departments (operations teams, etc.) and then expand as success is proven

Integration into Existing Ecosystem

Scribe advantages:

• Ease of embedding and sharing in established knowledge management systems (Confluence, SharePoint, LMS platforms, etc.)
• Likely a plug-and-play solution for whichever platform you use, given the extensive integration list
• Multiple sharing options: embed iFrame, direct links, PDF exports for paper manuals, etc.
• Very adaptable for disseminating process docs into many channels (internal wikis, customer help centers, etc.)
• API and webhooks allow automation (like notifying when a guide is updated, or embedding in tooltips etc.)

Fluency considerations:

• Can export to PDF/Word and has a Confluence integration
• Doesn't yet boast the same breadth of out-of-the-box integrations
• All-in-one approach works well if keeping everything within one new platform is fine

Security and Data Preferences

Both tools are secure, but there may be nuanced differences:

Fluency advantages:

• Willingness to offer on-premise or private cloud deployment
• Could be decisive for enterprises extremely sensitive about data leaving their environment
• Can support enterprise-level custom hosting (with custom pricing)
• Good for data residency concerns - can host in specific countries or your own cloud

Scribe considerations:

• Cloud service (hosted likely on AWS in the US)
• Open to legal agreements (DPA, etc.) but don't offer on-premise software versions
• More explicit mention of specific compliance (HIPAA, FERPA support)

Both platforms:

• SOC 2 and GDPR compliant
• Would likely pass security reviews for enterprise
• Internal policy might favour one or the other depending on region

Pricing and Scale

For small-to-mid size teams:

• Scribe's free plan can cover a surprising amount of use (especially if just a few people documenting for a wider audience)
• Scribe Pro Team at ~$15/seat is affordable for enterprise software
• Fluency's $19/seat is also competitive

Value considerations:

• If your team will heavily use the physical recording feature of Fluency, that alone justifies its cost since Scribe can't do it at any price
• If your usage is something Scribe free could handle, Scribe might be the budget-friendly route to start

Enterprise scale:

• For hundreds of users, both offer custom quotes
• Fluency might offer more aggressive enterprise discounts to establish marquee customers
• Scribe is more of a known leader and might be priced accordingly
• In many cases, cost won't be a major differentiator - functionality and fit will be the driving factors

Future Roadmap and Innovation

Fluency's AI-forward approach:

• As a newer AI-centric tool, might innovate rapidly (especially in AI capabilities)
• Introduction of a chat assistant that lets users query SOP content is an innovative feature for knowledge retrieval
• Vision aligns with cutting-edge AI for knowledge management (like employees asking an AI, "How do I do X process?")
• Leans more into AI to automate documentation creation and possibly future process analysis
• Could unlock more value over time

Scribe's conservative approach:

• Development is active with continual improvements
• Has begun integrating GPT-3/4 for things like generating step descriptions or suggesting document structure
• Has been conservative about AI - core recording doesn't rely on AI to guarantee accuracy
• More manual in approach but very reliable at what it does
• Depending on your view, this could be a pro or con

Conclusion

Both Fluency and Scribe are excellent tools that can save enterprises countless hours and improve process clarity.

When to Choose Fluency

For an enterprise needing a holistic solution that covers every type of workflow with deep context and has white-glove support, Fluency would be the better fit. It's like having an AI process documentation specialist on your team that can observe any task (on screen or off) and instantly write it up for you.

When to Choose Scribe

For an enterprise focused on rapidly documenting software procedures with a battle-tested, widely adopted platform that plugs into existing knowledge ecosystems, Scribe is a superb choice. It's akin to giving every employee a personal documentation assistant for their on-screen tasks, with the content immediately shareable anywhere you need.

Hybrid Approach

Some organisations may even find that both tools could complement each other:

• Using Scribe for the majority of straightforward digital SOPs
• Using Fluency for special cases or more complex scenarios requiring AI interpretation or physical recordings

However, for most, it will make sense to standardise on one platform for consistency.

Final Thoughts

Ultimately, the decision should weigh:

• The nature of your enterprise's processes
• Your compliance environment
• User preferences

The good news is that either way, adopting an SOP automation tool like Fluency or Scribe will yield significant improvements in operational efficiency, training effectiveness, and knowledge preservation. By choosing the tool that best aligns with your needs, you'll equip your teams with a neutral, helpful assistant for process documentation - one that transforms the often dreary task of writing SOPs into something that practically takes care of itself, allowing your talent to focus on executing and improving those processes rather than writing about them.